Eventually Ticketing
Managing Events

Promoting attendees off the waitlist

Promoting someone off the waitlist sends them an offer email with a time-limited link to complete their registration. Promoting does not register them for you: the spot is held until the offer expires, and they claim it themselves.

You need a published event with waitlist entries, and your account must be live. Promotion is unavailable in demo mode.

Promote someone

  1. Open the event from Events in your dashboard.

  2. Go to the event's Guests section and find the waitlist.

  3. Click Promote next to the person you want to move up.

Their status changes from waiting to offered, and Eventually emails them the offer immediately. Only people still in the waiting state can be promoted, so an entry that has already been offered, has accepted, or has expired shows no Promote action.

How long the offer lasts

The offer expires after the acceptance window set on the event, which defaults to 24 hours. If they do not complete registration in that time, the offer lapses and their entry is removed from the waitlist. That frees their place in the queue, so the same person can join the waitlist again and go to the back of the line.

Promoting does not hold a seat against your capacity. If you promote several people for one open spot, whoever completes registration first takes it.

When someone joins the waitlist

Joining sends the guest a branded confirmation email so they know they are on the list, and notifies your team. You do not need to acknowledge a new entry manually.

If promotion is unavailable

Two messages explain a promote that does not go through:

  • Promoting from the waitlist is available once your site is live. Your team is still in demo mode. See Go live with your account.

  • Only waiting entries can be promoted. That person already has an open offer, already registered, or their offer expired.

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