Understanding your plan and feature access
Eventually uses plan-based feature access, so certain tools and options are tied to your subscription level. Your plan determines which features are available in your workspace. If you try to use a feature that isn't included in your plan, you'll see a message: This feature requires a plan upgrade.
Plan tiers
Eventually offers four main plans, each with increasing feature access:
Free — Core features including data export, QR tickets, Squarespace checkout, and the embeddable calendar widget.
Essentials — Everything in Free, plus paid ticket sales and additional features for growing businesses.
Growth — Everything in Essentials, plus recurring event series and waitlists for sold-out events.
Professional — Everything in Growth, designed for higher-volume businesses and agencies managing multiple client sites.
Features are cumulative: each higher tier includes everything from the tiers below it.
Demo mode
When you create a new team, your account starts in demo mode. You can build and publish events to preview your setup, but registrations, branded emails, and integrations stay off until you go live.
When you are ready to open your events to attendees, choose a plan or select Continue on Free, then click Go live. After going live, your account moves to its assigned plan tier and full feature access begins. See Go live with your account for step-by-step instructions.
Features not included in your plan will show the message: This feature requires a plan upgrade.
How feature gating works
Some features are visible or hidden based on your plan. For example:
Sort & filter controls in the calendar widget require the Growth tier or higher.
Paid ticket sales require the Essentials tier or higher.
Waitlists for sold-out events require the Growth tier or higher.
Custom email templates in the Communications section require a paid plan.
When you try to access a gated feature that isn't on your plan, you're redirected to your billing settings where you can upgrade.
View your current plan
Your plan and included features are visible in Settings:
Go to Settings in your Eventually dashboard.
Select Billing.
Review your current plan name and the features included.
Admin plan management
Workspace admins can change a team's plan from the admin account view. This is useful for agencies managing multiple client accounts.
On the admin account page, you'll see a Plan management section showing the current plan tier. Select a new plan from the dropdown to upgrade or change the subscription.
Questions about your account? See Sign in and recover your account for account access help.