Eventually Ticketing
Teams

Connecting and disconnecting sites

Each Eventually team connects to one Squarespace site, which is what makes paid checkout run through your own store. Connect and disconnect from Settings, then Payments. Only owners and admins can change the connection.

An active connection can belong to only one Eventually account at a time. Connecting to a Squarespace store another active account already holds is refused: disconnect the store from that account first, or ask that account's owner to add you. A connection that has expired or been revoked no longer holds the store, so it does not block a new connection, and an API-key connection holds it while its key stays active. Reconnecting the store your own connection already holds is never refused. Installing the Eventually Squarespace extension while signed in to a store another team holds is the exception: it joins that existing team. See The Eventually Squarespace extension.

Connect a site

Connecting sends you to Squarespace to authorize Eventually, then returns you to the app. Full walkthrough, including what Eventually creates in your store: Connect your Squarespace site.

You do not need a connected site to build events, brand your widget, or embed it. Connecting is what turns on paid ticket sales. Until then, buyers see Sales open soon on paid tickets, while free, RSVP, and external-registration events keep working.

Disconnect a site

  1. Go to Settings and select Payments.

  2. Click Disconnect on the site.

Disconnecting removes Eventually's order webhook from your Squarespace site and clears the stored credentials. The site's status changes to disconnected.

Removing the Eventually Squarespace extension can disconnect the store on its own. When the extension is removed, Eventually checks whether Squarespace has revoked its access; once revocation is confirmed, the store is disconnected the same way the Disconnect button above does it. Your events, attendees, and orders stay in Eventually, and team owners receive an email explaining that the store was disconnected and how to reconnect. Settings → Payments then shows: The Eventually extension was removed from your site, so the store was disconnected. Connect again, or install the extension again, to start selling. If access is still valid when the extension is removed, the store stays connected and only the extension installation is cleared.

If you installed the Eventually Squarespace extension, disconnecting also removes the registered script, so the extension stops taking over your Primary Calendar Page. The extension stays listed under Connected Extensions in Squarespace until you remove it there, and any calendars you pasted into pages remain in place. See The Eventually Squarespace extension.

It also clears the link between your Eventually events and the products they created in your Squarespace store. The products themselves stay in your store. If you reconnect the same site later, Eventually attempts to re-link each previously synced event to its existing Eventually-created product instead of getting a duplicate, and its ticket variants are linked back to their Squarespace variants. A re-link happens only when it finds a unique qualifying product match; ambiguous matches, foreign variants, ownership conflicts, or any other failed match create a new product instead.

Connecting a different Squarespace store is different: the old store's event and product links are cleared, so your events sync to the new store as new products, with their cover and gallery images uploaded to the new store. This applies however you connect the store, not just in Settings.

Paid checkout stops immediately when you disconnect. Orders placed while disconnected are not synced at that time. After reconnection, a matching order may be imported if it is later modified; otherwise its registration may be missing.

What disconnecting does not do

Your Eventually data stays where it is. Events, attendees, waitlists, brand settings, and widgets are unaffected, and existing registrations remain on their events.

Do not disconnect to fix a permissions prompt

From Settings → Payments, a healthy connection shows a Reconnect button when its permissions are current, or Update permissions when it is missing newer ones. Both reauthorize the existing connection without disconnecting, so the site keeps its identity and its order history. Review the permissions listed: updating them leaves your events, products, and attendee data unchanged.

If the Squarespace site picker selects the wrong site, the existing connection stays intact; retry and choose your current site.

If sales are blocked and you are not sure why, work through Common checkout issues and solutions before disconnecting anything.

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