Eventually Ticketing
Teams

Transfer team ownership

You can hand off full ownership of a team to an existing team member or to someone new. If the person is already on the team, ownership transfers immediately. If they are new, they receive an email invitation and must accept it to become the owner. Either way, the new owner completes the welcome flow to choose a paid plan and set up billing before they can use the account.

How ownership transfer works

The handoff has two paths depending on who you choose:

  1. Existing team member: You pick a current non-owner team member or type their email. If the email matches an existing member, you click Transfer ownership and the move completes right away. You become an admin on the team.

  2. Someone new: You enter a new email address and click Send handoff invitation. The recipient receives an email and clicks Accept ownership to become the owner. They then complete the welcome flow to choose a paid plan and set up billing before they can use the account. Until they accept, you remain the owner.

Invitations to new recipients expire after 7 days. To retry the same recipient after the invitation expires, cancel the existing handoff in Company settings first. For a different recipient, you can start a new transfer right away without cancelling; the new handoff supersedes the expired one.

Initiate the handoff

Only the team owner sees the handoff section.

  1. Go to Settings and open the Company section.

  2. At the bottom of the page, click Hand off to someone else.

  3. In the Hand off [Team Name] to someone else modal, enter the recipient's email in the Their email address field.

    Use the placeholder guidance: Type an email or pick a team member. Start typing to see existing non-owner team members, or enter any email address for someone new.

  4. Review the confirmation note that appears:

    • If the email matches an existing team member, the note shows: "[Name] is already on the team, so ownership transfers right away." The button changes to Transfer ownership.

    • If the email does not match a team member, the note shows: "We'll email an ownership-transfer invitation to [email]." The button reads Send handoff invitation.

  5. Type your team name in the confirmation field to confirm.

  6. Click Transfer ownership or Send handoff invitation.

What the recipient sees

If they are already on the team

Ownership moves immediately, and you become an admin on the team. If the team had a paid subscription, we cancel it and email you to confirm the cancellation. The new owner is then sent through the welcome flow to choose a paid plan and complete payment setup before they can continue using the account.

If they are new to the team

The recipient receives an email explaining that you're handing over ownership. When they click the invitation link, they see a page titled Take ownership of [Team Name]. If they're not signed in with the invited email address, they're prompted to sign out and sign in with the correct account.

After clicking Accept ownership, they become the owner and are sent through the welcome flow to choose a paid plan and complete payment setup. The plan picker excludes Free and Ambassador, so they select a paid plan that meets the account's requirements. If the team had a paid subscription, we cancel it and email you to confirm the cancellation.

The transfer cancels the team's previous subscription, so complimentary Ambassador access does not carry over to the new owner. The new owner must select an eligible paid plan and complete billing setup before they can use the account.

After the transfer

When the handoff completes:

  • You become an admin on the team. You keep access and can continue to manage events, sites, or settings.

  • The recipient becomes the owner and takes over billing responsibility.

  • All event data, site configurations, and attendee information remain intact.

If you no longer need access after the handoff, remove yourself from the member list in Settings > Company.

You cannot transfer ownership to yourself. Self-transfer is explicitly blocked.

Troubleshooting

The recipient can't find the invitation email

Ask them to check their spam or promotions folder. If it still doesn't appear, verify that you entered the correct email address. Handoff invitations can't be resent. Cancel the existing handoff in Company settings and start a new one. Invitations expire after 7 days.

The recipient is signed in with the wrong account

If they see "This ownership transfer was sent to [email]. Sign in as [email] to accept it," they need to sign out and open the invitation link again while signed in with the invited email address.

The handoff fails after clicking Transfer ownership

If you see "We couldn't complete the handoff," verify that the recipient is a current non-owner team member, that you entered the correct email, and that you are not attempting to transfer ownership to yourself. Check the details and try again.

Was this helpful?
Was this helpful?