Deleting your account
We offer two ways to remove data: self-serve account deletion removes your login and profile, while support-assisted deletion removes your business data (events, attendees, orders, and media). If you are closing your account, export anything you need to keep first, then choose the removal path that matches your goal.
What self-serve deletion does
Self-serve deletion permanently removes your user login and profile from Eventually. It also removes your membership on every team you belong to. Events, attendees, orders, and uploaded media remain in the system because they are tied to your Squarespace site and team, not just your personal login.
You can start self-serve deletion from your account settings.
Open Settings and go to the User tab.
Scroll to the Delete account card.
Click Delete account…, then click Permanently delete my account. A dialog opens for every account type.
Type DELETE into the Type DELETE to confirm field. The word is case-sensitive, though surrounding whitespace is trimmed.
If your account has a password, enter your current password in the Current password field in the same dialog. An account without a password only fills in the DELETE field.
Click Delete my account (or press Enter). The button stays disabled until the required values are valid.
After confirmation, your login is removed immediately and you are signed out. Your events and attendee data remain accessible to other team members on the same site.
What happens to your Squarespace site
Deleting your Eventually login does not disconnect or delete your Squarespace site. If you also delete the Squarespace site itself, the linked events and attendee data are nullified in Eventually and become inaccessible.
Support-assisted business-data deletion
To permanently delete events, attendee records, orders, and media, contact support and request a full business-data deletion. This is not self-serve because it affects data shared with team members and site visitors.
Business-data deletion is irreversible. Export any attendee lists, order data, or media you need before requesting removal.
Data retention after termination
When you terminate your account or delete your site:
You have 30 days to export your data.
Account deletion removes your account and personal data immediately.
Application logs are kept in hot storage for up to 30 days.
Database backups run a full backup weekly and incremental backups every 12 hours, with 10 days of backup retention.
Processed Squarespace webhook payloads are purged automatically after 30 days.
API logs are deleted within 90 days.
Export your data before deleting
Use these guides to save copies of anything you need:
Cancelling your subscription vs deleting your account
Cancelling your subscription stops billing but leaves your account, events, and data intact. You can reactivate later. Deleting your account removes your login permanently. If you want to stop billing without losing data, see Billing and plans.