Team owners and admins can turn auto-renew off or back on for Squarespace reseller subscriptions — such as domains and site bundles — directly from the Eventually Subscriptions dashboard. Cancelling stops future renewals without removing access now. Resuming is free and only restores the intent to auto-renew; it does not charge immediately.
Who can manage renewals
Only team owners and admins can cancel, resume, or renew reseller subscriptions. Members with Support or Viewer roles do not see these actions. If you need to change a subscription and do not have access, ask a team owner or admin to do it for you. See Roles and permissions for more on team roles.
Cancel auto-renew
Cancelling turns off auto-renew for the current term. The subscription stays active until its expiry date, then it will not renew.
Go to Settings and select Payments & Sites.
Open the Subscriptions tab.
Find the subscription you want to change and click Manage renewal.
Click Cancel renewal.
Confirm by clicking Yes, cancel renewal.
After you confirm, the modal closes and the subscription row shows that auto-renew is off. You will not be charged again until you manually resume or renew.
Resume auto-renew
Resuming auto-renew is a no-charge action that restores future renewal intent. It only appears when you previously cancelled while the subscription was still active and paid through.
Go to Settings and select Payments & Sites.
Open the Subscriptions tab.
Find the subscription with auto-renew off and click Manage renewal.
Click Resume renewal.
Confirm the action. The button text changes to Resuming… while the request completes.
After the request completes, auto-renew is turned back on and the subscription will renew automatically at the end of the current term. You are not charged now.
Resume renewal is only available when the subscription was cancelled by a team member. If the subscription lapsed because a renewal payment failed, the UI shows Renewal paused instead and you must use the paid Renew now path to restore it.
Resume renewal vs. Renew now
The Subscriptions dashboard shows different actions depending on why auto-renew is off.
If you are unsure which state applies, open the Manage renewal modal. The explanatory text and the primary button tell you whether the subscription is resumable for free or needs payment.
Troubleshooting
Resume renewal only appears when all of the following are true:
Auto-renew is currently off.
The subscription is still active and not expired.
Auto-renew was turned off by a team member (customer-initiated cancellation), not by a failed payment.
No renewal payment attempts have been made since the cancellation.
If the subscription lapsed because a renewal charge could not be collected, the modal shows Renewal paused and the only recovery path is Renew now, which charges the next term immediately.
Manage renewal actions are restricted to team owners and admins. If you are a Support or Viewer user, you will not see the button. Contact a team owner or admin to make the change.
No. Resuming auto-renew only flips the auto-renew flag back on. You are not charged at the moment you click Resume renewal. The normal renewal charge happens only at the end of the current term, using the saved payment method on file.
