Eventually Ticketing
Checkout & Payments

Add a new card during reseller checkout

When you buy a Squarespace site or domain through your Eventually reseller account, you can add a new payment card directly in the purchase flow if you do not already have one saved. The card is collected inline during checkout and saved for future billing.

Only team owners and admins can complete reseller purchases and add payment cards. Members without admin access will see a permission error when attempting to place an order or save a card.

When the new-card field appears

The card entry section appears on the Confirm step of the buy flow only when you have no saved payment method on file and Stripe is enabled for your account. If you already have a saved card, the purchase uses that card instead and the inline card field is not shown.

How to add a new card

  1. Start a reseller purchase from either Settings → Domains → Buy a domain or Settings → Sites → Build a site.

  2. Complete the wizard steps up to the Confirm step:

    • For domains: Pick → Contacts → Confirm

    • For site bundles: Domain → Account → Contacts → Confirm

  3. On the Confirm step, look for the Card section if no saved payment method is available.

  4. Enter your card details in the Stripe card field.

  5. Review the order total and agreements, then check the box confirming you have read and agree to the listed agreements.

  6. Click the buy button. While the card is being validated and saved, the button text changes to Saving card…

  7. Once the card is saved and the order is submitted, the purchase completes using that payment method.

What happens after the card is added

The card you enter is saved to your account and used for the current purchase. It is also stored for future billing, including yearly renewals for domains and subscription charges for site bundles. You do not need to re-enter the card for subsequent reseller purchases.

Who can use this flow

Reseller purchases and card-collection actions are restricted to team owners and admins. If you are a team member without admin access, you will see You don't have permission to do that. when attempting to place an order or save a card. Contact your team owner to upgrade your role or handle the purchase on your behalf.

If the card cannot be saved

If there is a problem collecting or saving your card, you will see an inline error message. Common causes include:

  • The card details were not completed before submitting. Make sure the card field is filled.

  • The Stripe payment form failed to load. Refresh the page and try again.

  • The card was declined by the issuer. Try a different card or contact your bank.

If the error persists, contact Eventually support with the exact error text and the page you were on (Domains or Sites).

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