Eventually Ticketing
Checkout & Payments

How checkout works for your attendees

When someone registers for your event, they complete their purchase through Squarespace Commerce — the same checkout experience they already use for products and services on your site. This keeps attendees on your website, preserves your branding, and processes payments through your existing Squarespace Payments setup.

The checkout flow

Attendees experience a familiar Squarespace checkout:

  1. Select tickets — Attendees choose their ticket type and quantity from your event calendar or event page.

  2. Add to cart — Tickets go into the Squarespace shopping cart. Attendees can continue browsing or proceed directly to checkout.

  3. Checkout on your site — The purchase completes through your Squarespace Commerce checkout. No redirects to external ticketing platforms.

  4. Receive confirmation — Attendees get an automated confirmation email with their ticket details and a unique QR code for check-in.

Because checkout happens through Squarespace Commerce, attendees see your site's branding, payment options, and checkout flow — not a third-party ticketing site.

The flow above applies when buyers purchase through an embedded calendar widget on your site. When a buyer uses a direct standalone event link (/e/your-event-slug) for a paid event, they pass through a bridge page on your Squarespace site that transfers their ticket selection into the Squarespace cart before forwarding them to checkout. Without the bridge page configured, buyers from standalone links land on the Squarespace product page and must select tickets again. See Set up the checkout bridge page for standalone paid checkout for setup steps.

When Squarespace checkout is not connected

Paid Eventually events need Squarespace checkout connected before buyers can purchase. If checkout is not connected, the widget and hosted event page show a disabled Sales open soon control instead of an active buy path, so buyers are not sent to a broken checkout page.

Free, RSVP, and external-registration flows are not gated by this connection check. Publishing a paid event still works without checkout connected; sellers get nudges (site-wide Connect your checkout to start selling banner, optional checklist card, and a dismissible prompt after first paid publish) until they connect.

Connect checkout from Settings → Payments & Sites or the in-app connect prompts. See Connect your Squarespace site. For buyer-facing symptoms and recovery, see Common checkout issues and solutions.

Payment processing

All payments are processed through Squarespace Payments, which you've already configured on your site. Eventually doesn't add any per-ticket fees or transaction fees — you keep what you earn, minus standard payment processing fees.

Standard Squarespace Payments processing fees apply (typically 2.9% + $0.30 per transaction for domestic cards on Basic/Core plans, with rates varying by plan and region). International cards and alternative payment methods may have additional fees. Check your Squarespace Payments dashboard for your exact rates.

Eventually charges a flat monthly subscription for your event management — no per-ticket fees, no percentage of sales. All transaction costs come from Squarespace Payments standard processing fees.

Collecting attendee details

Squarespace normally captures only the buyer's information. Eventually adds per-attendee registration, so you can collect details for each guest — dietary restrictions, skill level, session preferences, or any custom fields you need.

You control when these details are collected:

  • Before — Attendees fill out custom registration fields during checkout, before completing payment. Best for events where you need information upfront.

  • After — Attendees complete checkout first, then receive a follow-up email with a link to provide their registration details. Best for faster checkout or mobile-friendly registration.

  • Off — No custom fields collected. Use for simple events where you only need the buyer's contact info from the standard checkout.

For detailed guidance on each mode and how to configure it, see Choose when to collect attendee details.

Confirmation emails and QR codes

After purchase, attendees receive an automated confirmation email that includes:

  • Event name, date, time, and location

  • Ticket type and quantity

  • A unique QR code for each ticket

  • Calendar attachment to save the event

The QR code lets you scan attendees in at the door using Eventually's mobile check-in. You can customize confirmation emails with your branding, logo, and additional instructions — see Setting up automated emails for setup details.

For check-in workflows and what to do when issues arise, see Using QR code check-in.

If an attendee needs to modify their registration

Attendees who need to change their information after purchase can use the link in their confirmation email to update their registration details. This works for events using After mode, where attendees complete registration fields in a follow-up step.

For events using Before mode, registration details are captured during checkout. If an attendee contacts you with a correction (dietary needs changed, wrong email, etc.), you can update their information directly in your Eventually dashboard under the event's guest list.

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