Eventually Ticketing
Email Templates

Setting up automated emails

Email types

Automated emails include:

  • Order confirmation — Sent immediately after purchase with ticket details and QR code.

  • Event reminder — Sent before the event at a configurable interval.

  • Thank-you email — Sent automatically after the event concludes at your chosen timing.

  • Cancellation notice — Sent when an event is cancelled.

  • Ticket transfer confirmation — Sent to the current ticket holder when they initiate a self-serve transfer to confirm giving up their ticket to someone else.

Customizing your emails

Emails use your brand name and can be customized with:

  • Your logo and brand colors

  • Custom messaging in the email body

  • Links to additional resources or instructions

Edit email templates from the Communications area of your dashboard. See Customize your event emails for the full editing workflow.

Timing and triggers

Reminders can be scheduled to send at specific intervals before your event. Common timing options include:

  • 24 hours before

  • 48 hours before

  • One week before

You can enable multiple reminders for each event.

Thank-you email schedule

Thank-you emails send automatically after an event ends. The background job runs every 15 minutes and delivers emails to attendees once the event passes the selected timing window.

In Communications, choose when to send from the Send thank-you dropdown:

  • 2 hours after event

  • 24 hours after event

  • 48 hours after event

If you have not customized the thank-you template, Eventually uses the built-in default message so attendees still receive a post-event email.

To stop sending thank-you emails, open the Thank-You Email template in the editor and set its state to Disabled. You can return to Enabled at any time.

Email delivery

Emails are sent from Eventually's delivery infrastructure. Your brand name appears as the sender, maintaining a consistent experience for your attendees.

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