Eventually Ticketing
Email Templates

Build branded emails with layout blocks and source view

The email template builder includes layout blocks and a source view so you can create richer branded emails. Every template in Communications — including Ticket Transfer — uses the same editor, live preview, merge tags, and branded rendering.

Open an email template

  1. Go to Communications in your Eventually dashboard.

  2. Select the email template card you want to customize.

  3. Edit the Subject Line and Email Body in the editor.

Add layout blocks

Use the editor to add layout blocks that structure your email:

  • Button — Add a call-to-action link.

  • Divider — Insert a horizontal line to separate sections.

  • Spacer — Add vertical space between content.

  • Columns — Arrange content side by side.

Switch to Source view

Toggle between Visual and Source to edit HTML directly.

Switching back to Visual mode strips inline styles and formatting from your HTML. Continue only if you are ready to lose those styles.

Insert image and logo placeholders

Use merge tags to add dynamic images and your brand logo:

  • {{event_image}} — Displays the event's featured image.

  • {{brand_logo}} — Displays your brand logo.

Available tags appear as clickable options in the editor.

On the Confirmation Email template, a separate Show event image switch controls the built-in event image banner at the top of the confirmation email. That switch defaults to on and is independent of the {{event_image}} merge tag you place in the email body. See Customize your event emails for the confirmation-email steps and live preview behavior.

Save and preview

  1. Review your changes in the Live Preview panel, which shows real data from your most recent event.

  2. Click Save template to apply your changes.

Ticket Transfer template

The Ticket transfer template works in the editor the same way as confirmation and other automated emails. The branded HTML layout matches your brand colors, fonts, and logo, and the fixed Confirm Transfer action is rendered alongside your custom subject and body.

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