Eventually Ticketing
Attendee Management

Transfer a ticket to a different attendee

Transferring a ticket means giving the same ticket to a different person. It does not change the event, class, or ticket tier, and add-ons do not transfer with the ticket. If you need to change the guest's ticket type or move them to a different class, see Change a guest's ticket tier or move them to a different class.

You can reassign a ticket from the attendee dashboard at any time, or let guests transfer themselves when you turn on Guest ticket transfers.

Enable guest ticket transfers

Turn on Guest ticket transfers in the event's Tickets & capacity section so ticket holders can start a transfer from their confirmation page or order confirmation email.

  1. Open your event for editing.

  2. Expand the Tickets & capacity section.

  3. Turn on Guest ticket transfers.

  4. Under Allow until, choose when the transfer window closes:

    • the event ends (default when unset)

    • 1 hour before start

    • 24 hours before start

    • 48 hours before start

  5. Save the event.

Guests can transfer their ticket to someone else from their confirmation page. The current holder confirms by email before anything moves.

Organizer transfers from the attendee dashboard work whether or not Guest ticket transfers is enabled. Guest-facing transfer links only appear while the window is open, the ticket is active, the attendee is not checked in, and the registration is not an add-on.

Transfer from the attendee dashboard

Organizers can transfer a ticket directly from an attendee's record in the Guests section.

  1. Open the event in your Eventually dashboard and scroll to the Guests section.

  2. Click the attendee whose ticket you want to transfer.

  3. In the attendee detail modal, click Transfer under Manage ticket.

The attendee detail modal with the Transfer button under Manage ticket highlighted

  1. Enter the new holder's name and a valid email address in New holder's name and New holder's email.

  2. If the registration has more than one seat, choose how many to move under Seats to transfer. Remaining seats stay with the current holder.

  3. Optionally add a note and use the switch to email the new ticket link.

  4. Click Transfer ticket.

The Transfer ticket modal showing the New holder's name input field
The Transfer ticket modal showing the New holder's email input field
The Transfer ticket modal showing the Transfer ticket button at the bottom

The new holder receives a confirmation with their ticket and QR code.

Guest-initiated transfer

When Guest ticket transfers is on and the transfer window is open, ticket holders can start a transfer without contacting the host.

Guests can open the transfer flow from these places while transfers are available:

  • Confirmation page — multi-ticket orders show Transfer this ticket on each eligible ticket. Single-ticket orders show a Can't make it? card with Transfer your ticket to someone else.

  • Order confirmation email — includes Can't make it? Transfer your ticket to someone else from your order page, which opens the confirmation page so a fresh transfer link can be used.

  • Manage your ticket — the self-serve manage page for that registration.

The transfer window follows the host's Allow until setting. It is separate from confirmation-link expiry: a closed window removes guest transfer access even if an older email is still available.

Complete a guest transfer

  1. The ticket holder opens the manage page from the confirmation page transfer link or their order page.

  2. They enter the new holder's name and email.

  3. If the registration has more than one ticket, they choose a quantity under How many tickets to transfer. Options include All N tickets or a smaller count such as 1 ticket.

  4. They click Transfer ticket.

  5. Eventually emails the current holder a confirmation link. They must confirm within one hour before the ticket moves.

  6. After confirmation, the new holder receives their own confirmation email with the transferred ticket.

The transfer is only complete after the current holder confirms. Until then, nothing has changed.

Partial transfers for multi-seat registrations

On a multi-seat registration, guests can transfer some seats and keep the rest.

  • A partial transfer moves only the selected quantity to the new holder.

  • Remaining seats stay with the original holder. Their manage link and QR code stay valid for the seats they kept.

  • A full transfer moves every seat. The original holder's old link and QR code stop working.

Branded transfer pages

Self-serve manage and confirmation pages use the host's primary brand color for the header, buttons, and focused inputs, with contrast-safe text so labels stay readable on light or dark brand colors. When a brand logo is available, it appears on the self-serve page.

Common issues

"That's the current holder. Enter a different person's email to transfer."

The email you entered already belongs to the current ticket holder. Use a different email address.

"Enter a valid email address."

The email address is malformed or missing. Check for typos and try again.

Transfer couldn't complete

If a transfer fails after confirmation, nothing changes on the original ticket. Start the transfer again from the attendee dashboard, or ask the ticket holder to request a new transfer from their manage page while the window is still open.

Checked-in or inactive tickets can't be transferred by guests

Self-serve transfer is blocked for tickets that are already checked in or no longer active. Use the attendee dashboard transfer when you need to reassign those seats as an organizer.

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