Choose when to collect attendee information
When someone buys a ticket for an event, you can decide when to collect details about each attendee — before they pay, after they pay, or not at all. This setting lets you choose the timing that works best for your event.
Where to find the setting
You can set a default for all new events or configure it individually for each event.
Team default: From your dashboard, go to Settings → Defaults and look for Attendee info collection.
Per-event: When creating or editing an event, find the Attendee info section in the event wizard.
The three timing options
The Attendee info collection setting has three modes:
Before checkout
Attendee details are collected during registration, before the buyer completes payment. This is the default behavior and works well for most events.
Every attendee fills in their information as part of the checkout flow.
After purchase
Checkout is faster — the buyer skips attendee details and completes payment first. Each attendee receives an email afterward with a link to fill in their details on a separate page.
This mode is useful when you want to reduce friction at checkout or when attendee information might not be available at the time of purchase.
Off
No additional attendee details are collected for paid tickets. The organizer relies on billing information from checkout instead.
This works well when you only need the buyer's contact information and don't need to capture details for each individual attendee.
How after-purchase collection works
When you choose After purchase, the flow changes for your attendees:
Checkout completes quickly — The buyer pays without filling in attendee details.
Attendees receive an email — Each attendee gets a message with the subject line Fill in your details for [Event Title]. The email includes a personalized link to a completion page.
Attendees complete their details — The link opens a page titled Complete Your Details — [Event Title] where they fill in the registration fields you've configured.
Link expires after 7 days — The personalized link in the email works for 7 days. After that, attendees can request a new link from the organizer.
Free events follow the same setting
Free events now use the same Collect details setting as paid events. Before collects extra questions during RSVP. After sends them via email after RSVP. Off skips extra questions.
Name and email are always collected during registration regardless of the mode you choose.
What happens to checkout with each mode
Before checkout: Attendee fields appear during checkout, so buyers complete everything in one flow. Payment follows the attendee details.
After purchase: Checkout shows minimal fields. Attendee details are captured afterward via email, so buyers can pay first and complete details later.
Off: Only billing information is collected at checkout. No follow-up email is sent for attendee details.
Related articles
Setting up automated emails — Customize confirmation and reminder messages
Quick start guide — Overview of checkout and attendee registration